TERMS OF SALE

Last updated: September 2026

Please read these Website Terms of Sale carefully before placing an order on the Carvela Australia website (www.carvela.au).

Together with our Privacy Policy and Website Terms of Use, these Terms govern your purchase of products from the Website.

By placing an order through the Website, you confirm that you have read and accepted these Terms of Sale.

We reserve the right to update these Terms of Sale from time to time. Any changes will not affect orders that have already been accepted.

OUR DETAILS

The Website is operated by SM Fashion Australia Pty Ltd trading as Carvela Australia.

The Website to which these Terms apply is www.carvela.au.

Email: help@carvela.au

WHO CAN PURCHASE FROM US

To place an order through the Website, you must be at least 16 years old.

We reserve the right to refuse or cancel any order where we reasonably believe it is necessary to do so.

Products purchased through the Carvela Australia website are available for delivery to Australian addresses only.

Delivery information, shipping costs and estimated delivery times can be found in our Delivery Information section.

HOW YOUR CONTRACT WITH US IS FORMED

When you place an order through our Website, you are making an offer to purchase the selected products.

After placing your order, you will receive an email acknowledging that we have received it. This acknowledgement does not constitute acceptance of your order.

Your order is accepted only when we send you a Dispatch Confirmation email confirming that your products have been shipped. At this point, a binding contract is formed between you and us.

If any products are unavailable, we will notify you and refund any payments received for those items.

Each order will be allocated an Order Number. Please quote this number in any correspondence with our Customer Care team.

CUSTOMER ACCOUNTS

You may create an account on the Website or proceed through checkout as a guest.

You are responsible for keeping your account credentials secure and confidential.

We are not responsible for any unauthorised activity resulting from your failure to protect your login details.

MARKETING COMMUNICATIONS

If you choose to receive marketing communications from us, you agree to receive emails, SMS messages and other promotional communications relating to Carvela products, services, offers and news.

You may withdraw your consent at any time by:

• Clicking the unsubscribe link in our emails
• Following the instructions contained in SMS messages
• Contacting us at help@carvela.au

For information about how we collect, store and use your personal information, please refer to our Privacy Policy.

PAYMENT

All prices displayed on the Website are in Australian Dollars (AUD) and include GST where applicable.

Delivery charges will be clearly displayed before you complete your order.

We accept payment using the payment methods displayed at checkout.

Payment must be successfully authorised before products are dispatched.

If a payment provider declines a transaction, we will not be responsible for any resulting delays or cancelled orders.

We use secure payment processing systems. However, except where required by law, we cannot guarantee the security of information transmitted over the internet.

DELIVERY AND AVAILABILITY

Please allow up to three (3) business days for our warehouse to process and dispatch your order.

Delivery timeframes shown on the Website are estimates only and apply from the date of dispatch.

Orders are delivered using Australia Post.

While we make every effort to meet estimated delivery timeframes, delays may occur due to factors outside our reasonable control.

If a product becomes unavailable after an order has been placed, we reserve the right to cancel that item and provide a refund.

DAMAGED, INCORRECT OR DEFECTIVE PRODUCTS

You should inspect your products promptly upon delivery.

If you believe you have received:

• A damaged product
• An incorrect product
• A faulty or defective product

please contact us as soon as possible at:

help@carvela.au

We may ask for photographs and further information to assist our investigation.

Where a product is confirmed to be faulty or not as described, we will provide a remedy in accordance with Australian Consumer Law.

LIABILITY

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses arising from your use of our Website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability under the Australian Consumer Law.

FORCE MAJEURE

We are not responsible for delays or failures to perform our obligations where such delays arise due to circumstances beyond our reasonable control, including:

• Natural disasters
• Floods
• Fires
• Pandemics
• Government actions
• Telecommunications failures
• Transport disruptions
• Industrial disputes

OTHER IMPORTANT INFORMATION

These Terms constitute the entire agreement between you and us regarding your purchase of products through the Website.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Any delay by us in exercising our rights shall not constitute a waiver of those rights.

GOVERNING LAW

These Terms are governed by the laws of Victoria, Australia.

You submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

WEBSITE TERMS OF USE

INFORMATION ABOUT THIS WEBSITE

The Website www.carvela.au is operated by SM Fashion Australia Pty Ltd trading as Carvela Australia.

Email: help@carvela.au

By accessing or using this Website, you agree to be bound by these Terms of Use.

USE OF THE WEBSITE

You may use the Website for personal, non-commercial purposes only.

You must not:

• Use the Website unlawfully
• Attempt to access restricted areas
• Introduce malicious software
• Interfere with Website functionality
• Reproduce Website content without permission

INTELLECTUAL PROPERTY

All content on this Website, including text, graphics, logos, images, product descriptions and software, is owned by or licensed to Carvela Australia.

All intellectual property rights are reserved.

You may view, print and download material for personal use only.

WEBSITE CONTENT

We make reasonable efforts to ensure information on the Website is accurate.

However:

• Product colours may vary depending on device settings
• Product descriptions may occasionally contain errors
• Availability may change without notice

We reserve the right to correct any errors at any time.

LINKS TO OTHER WEBSITES

The Website may contain links to third-party websites.

We are not responsible for the content, privacy practices or availability of those websites.

LIABILITY

To the fullest extent permitted by law, we exclude liability for losses arising from use of the Website, except where liability cannot be excluded under Australian law.

Nothing in these Terms affects your rights under the Australian Consumer Law.

GOVERNING LAW

These Terms of Use are governed by the laws of Victoria, Australia.

Any disputes relating to the Website are subject to the non-exclusive jurisdiction of the courts of Victoria.

© 2026 Carvela Australia. All rights reserved.

Botanica Park, Building Level 1
582 Swan Street
Burnley VIC 3121
Australia

Email: help@carvela.au